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Frequently Asked Questions

How do I place my order?
To place your order, follow these steps :
  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size. You can check out our size guide for reference.
  • Once you’re done, click the ‘Add To Cart’ button.
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Proceed to Checkout’.
  • From there, you can either log in to your existing MyDreamStore account or simply continue as a 'New User' and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Complete Order’.
How will I know that my order is placed successfully?
  • Once you successfully place your order, you will receive a confirmation SMS and email with details of your order and your order ID.
  • You’ll receive another SMS and email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.
How do I receive my order?.
  • We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live.
  • All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What’s happening here?
  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by bank account within 10 business days.
  • Please reach our help center and click on the help button available at the bottom right corner and provide the required details to raise a ticket then we’ll help sort things out.
How should I check the status of my order?
  • To find out when your order is arriving, you need to first log in to your account. Click on the icon to the right of the cart (located on the top right corner) and click on the sign-in button to enter your details.
  • Click on Orders to see the status of your current order (as well as your order history). 
  • After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
  • In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
  • If there are any other issues/ delays that come up, or you need the order to be delivered urgently, Please reach our help center and click on the help button available at the bottom right corner and provide the required details to raise a ticket to help sort things out.
Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card? 
  • All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe. 
Why am I not getting a COD option?
  • If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
Are there any hidden charges?
  • There are absolutely NO hidden charges for any of our products- what you see is what you pay.
What should I do if my payment fails?
  • In case there is a failure in payment, please retry and keep the following things in mind:
  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days.
  • For any further clarification, Please reach our help center and click on the help button available at the bottom right corner and provide the required details to raise a ticket to help sort things out.
How long will it take for my order to be delivered?
  • Orders in India, once shipped, are typically delivered in 2-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)
Are there any additional shipping charges?
  • MyDreamStore provides FREE shipping for all the orders of both prepaid and cash on delivery. A cash handling charge of rupees 50 to 60 is payable only for COD orders.
How do I track my order?
  • You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.
What if my order is undelivered?
  • For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will reship them back to you again within 2days of arrival with a new airway bill number and share the shipping details to your email id.
How do I modify my order?
  • For changes in the order before it has been shipped, Please reach our help center and click on the help button available at the bottom right corner and provide the required details to raise a ticket to help sort things out.
  • Orders that have not been shipped cannot be modified in the transit stage instead you can raise an exchange request once it is delivered.
How do I cancel my order?
  • Please reach our help center and click on the help button available at the bottom right corner and provide the required details to raise a ticket to help sort things out.
What are the terms of the Return Policy?
  • My Dream Store has a hassle-free return policy.
  • Customers can return their order within 15 days after an order has been delivered.
  • If you have received a defective product, send us images using our help center and we will get back to you. Once confirmed by the Customer Delight Team the refund/exchange will be provided.
  • A refund will be processed into your bank account or as a gift coupon as per your convenience.
  • In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed, or soiled.
  • To maintain strict hygiene standards of our products, we do not accept returns on essentials Items like Face Mask/Protects/ Shields.
How do I exchange my order?
  • Please reach our help center and click on the help button available at the bottom right corner and provide the required details to raise a ticket to help sort things out.
  • Exchange is purely subject to product availability.
How does the Return process work?
  • Please reach our help center and click on the help button available at the bottom right corner and provide the required details to raise a ticket with the respective order id.
  • Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us. We will only credit rupees 100 as a self shipping costs Refund into your bank account or as a gift coupon as per your convenience.
How do I self-ship the products?
  • Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. You can courier the product(s) to the address mentioned below.
  • Mydreamstore, #3rd Floor, Srija Heights, Ayyappa Society, Beside Horizon Residency, Opposite to HDFC Bank ATM, Mega Hills, Madhapur, Hyderabad, Telangana 500081
  • On receiving the product at the warehouse, We will be intimate you through an email alert or with a voice call.
  • We will only credit rupees 100 as a self shipping costs Refund into your bank account or as a gift coupon as per your convenience.
  • We suggest you ship it only through Indian Speed to the Please make sure your courier costs do not exceed the amount stipulated above. We recommend using the ‘Indian Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
  • PLEASE NOTE: We request that you do not use Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse if there is any damage.
What are the terms and conditions for a refund?
  • A refund will be processed into your bank account or as a gift coupon as per your convenience.
  • Cancellations - In general for a prepaid mode of payments, the refund will be processed into the same bank account/card/wallet which was used during the order placement.
  • Returns - The product amount and 100 rupees courier costs will be processed.
  • For COD self-shipped returns customers need to provide their bank account details like Bank account number, Bank account holder name, Bank IFSC CODE, Bank Name reaching our help center.
  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds for both prepaid and cod orders will take 7-10 business days.
  • If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
  • Defective/ Damaged in transit - Once confirmed by the Customer Delight Team the refund will be provided.
  • Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund.
What is the refund policy for returns of orders placed during a sale?
  • If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
What are the rules for refunding courier charges?
  • As we do not have a reverse pickup facility yet, we will provide you Rs. 100 as the self shipping charges borne by you.
  • Please make sure your courier costs do not exceed the amount stipulated above.
  • We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
  • Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.
I haven't received my refund yet. What should I do?
  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds for both prepaid and cod orders will take 7-10 business days.
  • For any further clarification, Please reach our help center and click on the help button available at the bottom right corner and provide the required details to raise a ticket to help sort things out.
Do you take bulk orders/customize products?
  • Yes, we do. You can email us with your order and design details at bulk@mydreamstore.in.
  • We’ll also try and work out a discount for you, depending on the quantity of your order.
What to do if I forgot my password?
  • You can click on the 'Forgot Password' option when logging in, and the password reset link will be sent to you via email.
I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?
  • We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product.
  • It is not possible to detach the invoices and tags.
Is there any option to try the product before buying it?
  • We only sell online so there is no try-and-buy option available. However, to make sure you in picking the right size, we have a size guide with measurements on our product pages.
I wish to add a few more products to my order. Will it be possible?
  • Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
The product I want to return was bought at a discount. Will I get refunded the full amount?
  • No. You will only receive the exact amount paid for the product.
In case I return the products, will the COD Handling Charges be credited back?
  • No, This is the amount paid to the courier team for handling your cash to process your payment through cash on delivery mode and is non-refundable.
Does MyDreamStore deliver products outside India?
  • No, Currently we are delivering products only in India.
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