Shop Trending Fashionable Product - SHIPPING + RETURNS Up To 35% Off | My Dream Store

SHIPPING & RETURNS

Shipping Rates
•We offer free shipping across India for all prepaid orders.For COD orders an additional fee of Rs. 50 is applicable. Due to COVID-19 we have discontinued COD option for temporary basis.

Order Processing
•We strive to fulfill orders as soon as you place them. In most cases, your order will be expected to be dispatched within 3-5 business days. Our business days are Monday-Friday.

Shipping Time
•For most serviceable pin codes, we try to deliver within 7 days. Currently our services are likely to be impacted due to the COVID-19 precautionary measures undertaken.There could be a possible delay of 2-3 business days in delivery. However, you will be able to track your package using a unique tracking link that we will email/SMS you after your order is sent to our delivery partner.

ORDER TRACKING

•You'll receive a tracking number from us in your inbox as soon as it ships! Orders can be tracked in real-time via this link - Track Order

15-DAY RETURNS
•Items purchased from My Dream Store are eligible for return/exchange, if returned within 15 days of delivery.

FREE RETURNS & EXCHANGES
•We accept returns or exchanges free of cost. This means you wont be charged extra to return or exchange the product(s). It's on us! We want your experience to be hassle-free.

RETURNS/EXCHANGE POLICY
•Customers can raise a return request within 15 days after an order has been delivered through access our returns center - Link & follow necessary steps.
•Once your return request is verified by our support team reverse pickup will be initiated from our end and once they are picked up the refund/exchange will be provided.
•Exchange is purely subject to product availability.
•If you have received a defective product, send us images using our return center and we will get back to you. Once they are verified by our support team the refund/exchange will be provided.
•A refund will be processed into your bank account or as a gift coupon as per your convenience.
•In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed, or soiled.
•To maintain strict hygiene standards of our products, we do not accept returns on essentials Items like Face Mask/Protects/Shields.
•If the reverse pick up service to your address Pincode is not available we would ask you to process the Self-Shipping / Self Courier to return us the product.
•We will only credit rupees 100 as a self shipping costs Refund into your bank account or as a gift coupon as per your convenience.
• Refunds/Exchanges is not applicable on highly discounted products.
•If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

SELF SHIP PROCESS
•Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. •You can courier the product(s) to the address mentioned below.
•Mydreamstore, #3rd Floor, Srija Heights, Ayyappa Society, Beside Horizon Residency, Opposite to HDFC Bank ATM, Mega Hills, Madhapur, Hyderabad, Telangana 500081.
•On receiving the product at the warehouse, We will be intimate you through an email alert or with a voice call.
•We suggest you ship it only through Indian Speed to the Please make sure your courier costs do not exceed the amount stipulated above.
•We recommend using the ‘Indian Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
•PLEASE NOTE: We request that you do not use Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse if there is any damage.

TERMS & CONDITION FOR REFUND
•A refund will be processed into your bank account or as a gift coupon as per your convenience.
•Cancellations - In general for a prepaid mode of payments, the refund will be processed into the same bank account/card/wallet which was used during the order placement.
•Self Ship Returns - The product amount and 100 rupees courier costs will be processed.
•For self-shipped returns customers need to provide their bank account details like Bank account number, Bank account holder name, Bank IFSC CODE, Bank Name reaching our help center.
•We update our customers via email once we initiate the refund procedure.
•Bank refunds for both prepaid and cod orders will take 7-10 business days.
•If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
•Defective/ Damaged in transit - Once confirmed by the Customer Delight Team the refund will be provided.
•Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund.

I haven't received my refund yet. What should I do?
•We update our customers via email once we initiate the refund procedure.
•Bank refunds for both prepaid and cod orders will take 7-10 business days.
•For any further clarification, Please reach our help center and provide the required details to raise a ticket to help sort things out.








REFUND ON PREPAID ORDERS
•We have a 100% refund policy for the product amount.
•Refund will be processed into the source payment mode with which the payment was made while placing an order.

REFUND ON COD ORDERS

•For COD orders refunds would be provided in your Bank account equivalent to the total order value.
•COD Handling charges of rupees 50/- INR extra which you pay is not refundable

WHEN REFUND IS NOT APPLICABLE
•For products on deeply discounted or on clearance sale.
•If the product returned is soiled, damaged or altered.

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