My Dream Store endeavors to provide the best quality and service to ensure complete satisfaction to the customer.
Returns are accepted only up to 15 days from the order delivery date.
1. Refunds/Returns is not applicable to deeply discounted products. (Ex: Surprise designs).
2. Please read the product description before purchase.
How to raise a Return/Exchange request after the order delivery?
Sign-in into our help center, click on the order and choose return/refund request.
What’s next after raising a reverse pickup request through a chatbot ?
1. A confirmation mail will be sent with a ticket ID and once the reverse pickup is initiated the pickup ID details would be shared within 48 business hours.
2. Products must be returned in the same form with all it’s tags, cover/box and ensure the items are unused and unwashed.
3. The Refunds/Exchanges will be processed once we verify the returned products.
4. Exchange requests of Size, color, product can only be processed based on product availability.
5. If the product is not available for an exchange we would process the refund.
However, we will ensure you to share the active campaign link where you can re-order it again.
1. Only Product amount which is paid will be refunded into the bank account.
2. Cashback/Discount amount won’t be refunded.
3. Coupon codes are only available for selected products.
Availability of Refund Options:
Wallet vs Bank:
It’s an instant and safe refund into your mydreamstore account and has lifetime validity.
For COD payments amount by default will be refunded into the mydreamstore wallet
It takes 5-7 bank working days to process the refund amount into your bank.
Payments made using online banking/Debit/Credit cards will only be done into their source payment.
Wallet balance can only be used to purchase products on www.mydreamstore.in
If you would like to transfer it to the bank, it will be done in 5-7 bank working days and is hassle free.
Refund time for the payments made using Paytm wallet balance takes 3days.
Partial payments made using Paytm Wallet + Bank/Card takes 5-7 bank working days.
The required details are: